LUKA BEGE SHADRACH
Computer Science Graduate | IT Support Specialist
Abuja, NG.About
Highly motivated Computer Science graduate with hands-on experience in IT support, network administration, and technical training. Adept at troubleshooting complex computer systems, managing networking infrastructure, and delivering effective technical assistance. Eager to leverage strong problem-solving skills and a solid foundation in technology to contribute to a competitive organization and achieve professional excellence.
Work
NYSC | Department of Information Technology Services (ITMS), University of Abuja
|IT Support Specialist
Abuja, FCT, Nigeria
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Summary
Provided comprehensive IT support and technical assistance, ensuring seamless operation of computer systems and effective training programs for staff and students at the University of Abuja.
Highlights
Troubleshot and maintained computer systems and network infrastructure, ensuring high availability and optimal performance for university operations.
Managed and configured computer networking components, enhancing connectivity and data flow across various departments.
Delivered targeted training sessions on basic computer tools and Microsoft Office Suite to academic and non-academic staff, significantly improving digital literacy and productivity.
Provided critical technical support to IT students and staff during school CBT examinations, ensuring smooth execution for over 1,000 participants.
Contributed to the overall efficiency of IT services by resolving technical issues promptly and effectively, minimizing downtime.
Department of Information Technology Services (ITMS), University of Abuja
|IT Intern (SIWES)
Abuja, FCT, Nigeria
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Summary
Supported IT operations and infrastructure maintenance, gaining practical experience in network configuration, hardware troubleshooting, and software management at the University of Abuja.
Highlights
Configured and troubleshot the school's wireless internet, resolving connectivity issues and enhancing network stability for users.
Performed diagnostics, repairs, and preventative maintenance on school desktops and printers, extending equipment lifespan and ensuring operational readiness.
Conducted training sessions for non-academic staff on essential computer tools, improving their proficiency and departmental efficiency.
Installed and updated system software across multiple workstations, ensuring optimal performance, security, and compliance with institutional standards.
Assisted with general IT support tasks, contributing to the smooth functioning of the department's daily operations.
Education
Federal University of Technology Minna
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Bachelor in Technology
Computer Science
Government Science Secondary School Pyakasa, Abuja
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Senior School Certificate Examination (SSCE)
LEA Primary School Gaube, Kuje- Abuja
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First School Leaving Certificate (FSLC)
Certificates
Technical Support Fundamentals
Issued By
The Bits and Byte of Computer Networking
Issued By
Introduction to Data Analysis
Issued By
IBM
Computer Hardware basics
Issued By
Cisco Networking Academy
Data Analysis Essentials
Issued By
Cisco Networking Academy
Skills
Computer Networking
Network Configuration, Troubleshooting, Wireless Networking.
Office Packages
Microsoft Office Suite, Data Management, Document Processing.
Video Conferencing
Virtual Meetings, Collaboration Tools.
Computer Hardware Troubleshooting and Maintenance
Hardware Diagnostics, System Repairs, Preventative Maintenance.
Graphics and User Interface (UI) Design
UI Principles, Design Tools.
Live-streaming Setup
Streaming Technologies, Technical Setup.
Communication Skills
Technical Communication, Interpersonal Skills, Team Collaboration.
Organizational Skills
Task Management, Workflow Optimization, Resource Allocation.
Technical Support
Help Desk Support, User Assistance, Issue Resolution.
Training and Development
Technical Training, Instructional Design, Skill Enhancement.
Interests
Research
Reading
Designing
Teaching
References
Mr Thomas Johnson Oluwasoji
Technical Officer and Head Multimedia Unit, University of Abuja, FCT-Abuja, Nigeria. Phone: +2348063988410
Mr Williams Biko
Department of health, Council secretariat Kuje, FCT-Abuja, Nigeria. Phone: +2348138891553