LUKA BEGE SHADRACH

Computer Science Graduate | IT Support Specialist

Abuja, NG.

About

Highly motivated Computer Science graduate with hands-on experience in IT support, network administration, and technical training. Adept at troubleshooting complex computer systems, managing networking infrastructure, and delivering effective technical assistance. Eager to leverage strong problem-solving skills and a solid foundation in technology to contribute to a competitive organization and achieve professional excellence.

Work

NYSC | Department of Information Technology Services (ITMS), University of Abuja

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IT Support Specialist

Abuja, FCT, Nigeria

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Summary

Provided comprehensive IT support and technical assistance, ensuring seamless operation of computer systems and effective training programs for staff and students at the University of Abuja.

Highlights

Troubleshot and maintained computer systems and network infrastructure, ensuring high availability and optimal performance for university operations.

Managed and configured computer networking components, enhancing connectivity and data flow across various departments.

Delivered targeted training sessions on basic computer tools and Microsoft Office Suite to academic and non-academic staff, significantly improving digital literacy and productivity.

Provided critical technical support to IT students and staff during school CBT examinations, ensuring smooth execution for over 1,000 participants.

Contributed to the overall efficiency of IT services by resolving technical issues promptly and effectively, minimizing downtime.

Department of Information Technology Services (ITMS), University of Abuja

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IT Intern (SIWES)

Abuja, FCT, Nigeria

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Summary

Supported IT operations and infrastructure maintenance, gaining practical experience in network configuration, hardware troubleshooting, and software management at the University of Abuja.

Highlights

Configured and troubleshot the school's wireless internet, resolving connectivity issues and enhancing network stability for users.

Performed diagnostics, repairs, and preventative maintenance on school desktops and printers, extending equipment lifespan and ensuring operational readiness.

Conducted training sessions for non-academic staff on essential computer tools, improving their proficiency and departmental efficiency.

Installed and updated system software across multiple workstations, ensuring optimal performance, security, and compliance with institutional standards.

Assisted with general IT support tasks, contributing to the smooth functioning of the department's daily operations.

Education

Federal University of Technology Minna

Minna, Niger State, Nigeria
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Bachelor in Technology Computer Science

Government Science Secondary School Pyakasa, Abuja

Pyakasa, Abuja, Nigeria
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Senior School Certificate Examination (SSCE)

LEA Primary School Gaube, Kuje- Abuja

Gaube, Kuje, Abuja, Nigeria
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First School Leaving Certificate (FSLC)

Certificates

Technical Support Fundamentals

Google

The Bits and Byte of Computer Networking

Google

Introduction to Data Analysis

IBM

Computer Hardware basics

Cisco Networking Academy

Data Analysis Essentials

Cisco Networking Academy

Skills

Computer Networking

Network Configuration, Troubleshooting, Wireless Networking.

Office Packages

Microsoft Office Suite, Data Management, Document Processing.

Video Conferencing

Virtual Meetings, Collaboration Tools.

Computer Hardware Troubleshooting and Maintenance

Hardware Diagnostics, System Repairs, Preventative Maintenance.

Graphics and User Interface (UI) Design

UI Principles, Design Tools.

Live-streaming Setup

Streaming Technologies, Technical Setup.

Communication Skills

Technical Communication, Interpersonal Skills, Team Collaboration.

Organizational Skills

Task Management, Workflow Optimization, Resource Allocation.

Technical Support

Help Desk Support, User Assistance, Issue Resolution.

Training and Development

Technical Training, Instructional Design, Skill Enhancement.

Interests

Research

Reading

Designing

Teaching

References

Mr Thomas Johnson Oluwasoji

Technical Officer and Head Multimedia Unit, University of Abuja, FCT-Abuja, Nigeria. Phone: +2348063988410

Mr Williams Biko

Department of health, Council secretariat Kuje, FCT-Abuja, Nigeria. Phone: +2348138891553